1. Buying products online
1.1 How can I buy products from you?
Just add items to your cart once complete, select checkout (on the cart page), choose either delivery or pickup, enter the date and pay using one of our payment methods. The items will then be on their way to you. You may also alternatively visit our physical store to buy products from us.
1.2 What food items do you sell?
We sell a wide range of products such as beef knuckle (daging goreng), oxtail, beef shin (daging curry), beef chuck tender (patang pinang), boneless mutton leg, chicken boneless leg (chicken chop), chicken wing , lamb chop, lamb shoulder, fries and frozen finger food like chicken frank, chicken nuggets and more. Please visit our product pages for more information about the products.
1.3 Do you accept NETS and credit cards?
We only accept major credit cards, PayNow and Bank Transfers on our online store
If you are purchasing it at our storefront only Cash and PayNow is accepted.
1.4 Return/refund Policy
Due to the nature of our goods, and to adhere to quality and food hygiene standards, returns are not permitted. Only under special circumstances do we permit returns and exchanges. Only if the goods are returned in their original packaging, no temperature abuse has taken place, in a resalable condition. After delivery, only a 1 day window is given to request for returns.
1.5 Do you have a discount for first time orders?
Absolutely! As a welcome treat, enjoy $5 off your first order with the code $5off1time at checkout. Don’t miss out—kickstart your first feast with extra savings!
Minimum spend of $100 applies. Limited to one-time use per customer.
What other online platforms are you on?
We are also on Redmart, Shoppe and Tik Tok Shop.
2. Delivery of products
2.1 Do you deliver products?
Yes. However, we do not deliver on Sundays and Public Holidays.
Email: cssupport@csfoods.sg or call us at +(65) 6742 7354 or WhatsApp +(65) 9618 7217 for any enquiries.
2.2 Are there minimum quantity or delivery charges?
No minimum quantity is required.
Free standard next-day delivery for orders $180 and above islandwide. Delivery to Sentosa Island requires an additional charge of $12.
- Orders between $140 – $179 = $12.90 delivery fee
- Orders between $80 – $140 = $14.90 delivery fee
- Orders below $80 = $20.00 delivery fee
2.3 What is the order cut off and delivery timing?
Place your order before 3 PM to receive it the next day (excluding Sundays). No deliveries are made on Sundays.
You can also choose a different delivery date at checkout, up to 30 working days in advance. Your selected delivery date will be shown in your order confirmation email.
Delivery window: 12 PM – 7 PM.
2.4 What if no one is home to collect the items during the time of delivery?
If no one is home to receive the items, they will be returned to our production facility. A redelivery can be arranged with an additional $10 delivery fee, which will be borne by the customer.
Please note that for orders containing chilled and frozen meats, the quality may be compromised if delivery is unsuccessful. To avoid this, you may authorize us to leave the items at your doorstep; however, we will not be liable for the condition of the products once they are left unattended.
2.5 Why is the weight of the product I received different from what is stated online?
Our products are natural and can vary slightly in size and weight. The weight listed online is an approximate guideline. We always ensure that the total weight falls within an acceptable range, so you receive the full quantity as promised.
2.6 Why does the number of steaks from a whole slab differ from what I received?
Whole slabs of meat naturally vary in size and shape. As a result, the number of steaks or portions processed from each slab may differ. Rest assured, the total weight and cutting specifications are always met according to your order.
3. Retail / Physical Store
3.1 Do you have a retail store?
Yes we do at 4 Jalan Masjid, Singapore 418922. All products displayed on our website are available at our retail store. Prices, offers and stock are usually synced.
3.2 What are the timings of your retail store?
Wednesday to Sunday: 9 am to 8 pm
Monday and Tuesday: 9 am to 7 pm
We are open on public holidays, however, we would advise checking with us first.
3.3 Can I collect my pay and collect on the same day?
Yes, you can pay and pick up your order an hour later. After adding your items to the cart, simply select your pickup time at checkout.
3.4 Can I choose which date to pickup my order?
You can choose a pickup date at checkout, up to 30 working days in advance. Your selected pickup date will be shown in your order confirmation email.
4. Halal and other Certifications
4.1 Do you supply Halal-certified frozen food?
Of course! In fact, we carry only Halal-certified chilled and frozen food products. If you require you can ask us for the halal certificates for the frozen food products that you require. We have Muis halal certification for our cut products from Butcher’s Guide.
4.2 Do you have a Muis Halal Certification?
Yes, all our cutting items from our plant are Muis halal certified. Muis Halal Certification is voluntary and we carry only halal-certified products with certification from the various Halal-certification bodies so you can rest assure all items are Halal-certified.
Do note that we cannot place the original Halal-certified certificate at our Jalan Masjid shop as our processing plant is at another vicinity. However, you will be able to find the Muis Halal logo on our packaging for processed items.
4.3 Is Halal meat lousy in quality?
That’s a myth! (You can read our article) Try our Union Station Beef from Australia. It is an award-winning beef it’s on of the top quality and it’s halal. It has been years that people try to misguide others due to business reasons.
4.4 What other Certifications do you have?
We are also FSSC Certified.