Frequently Asked Questions
1. Buying products at the shop
It’s easy to purchase online on our online store, just click, pay and the items will be on their way to you. Due to COVID-19, we are limiting self-collection options. Please purchase products such as frozen beef, mutton, chicken and frozen finger food order online.
We sell a wide range of products such as beef knuckle (daging goreng), oxtail, beef shin (daging curry), beef chuck tender (patang pinang), boneless mutton leg, chicken boneless leg (chicken chop), chicken wing , lamb chop, lamb shoulder and frozen finger food like chicken frank, chicken nuggets and more. Please visit our product pages for more information about the products.
We only accept major credit cards, PayNow and Bank Transfers on our online store
If you are purchasing it at our storefront only Cash and PayNow is accepted.
Goods returns and exchanges only acceptable if the goods returned in their original packaging & in a resalable condition. Upon delivery, 1 day lead time to request for returns.
2. Delivery of products
Yes. However, we do not deliver on Sundays and Public Holidays.
Email: firstname.lastname@example.org or call us at +(65) 6742 7354 or WhatsApp +(65) 9618 7217 for any enquiries.
No minimum quantity is required. If your orders are above $60, there will be no delivery charges, just choose the delivery date and the items will come to your address. (Until May 30, 2021).
However, If you order less than $60, there is a delivery charge:
- $12.99 delivery fee for purchase below $40
- $8.99 delivery fee for purchase between $40 and $50
- $6 delivery fee for purchase between $50 and $60
Do call (+65 6742 7354) or email us at email@example.com for more details.
You may order at any time 24/7. Cut off for next day delivery is 11:59 PM. Additionally, you may specify a different date on the checkout page up to 30 days away from the current date. Your delivery date will also be listed on your order confirmation email.
Delivery timing is from 2 pm – 7 pm, peak periods are between 3 pm to 9 pm.
Pick up timing from store are from 1 pm to 5 pm daily, except Sundays. You will be able to select a suitable time frame for pick up on the checkout page. There are no additional charges for store pick up.
3. Halal Certified products
Of course! In fact, we carry only Halal-certified chilled and frozen food products. If you require you can ask us for the halal certificates for the frozen food products that you require. We have Muis halal certification for our cut products from Butcher’s Guide.
Yes, all our cutting items from our plant are Muis halal certified. Muis Halal Certification is voluntary and we carry only halal-certified products with certification from the various Halal-certification bodies so you can rest assure all items are Halal-certified.
Do note that we cannot place the original Halal-certified certificate at our Jalan Masjid shop as our processing plant is at another vicinity. However, you will be able to find the Muis Halal logo on our packaging for processed items.
That’s a myth! (You can read our article) Try our Union Station Beef from Australia. It is an award-winning beef it's on of the top quality and it’s halal. It has been years that people try to misguide others due to business reasons. You are smart you know what I mean. 😛