Frequently Asked Questions
1. Buying products at the shop
Where can I buy products from you?
Due to the COVID-19, we are limiting self collect options please purchase products such as frozen beef, mutton, chicken and frozen finger food order online.
What food items do you sell?
Do you accept NETS and credit cards?
We only accept major credit cards, PayNow and Bank Transfers on our online store
If you are purchasing it at our storefront only Cash and PayNow is accepted.
2. Delivery of products
Do you deliver products?
Email: email@example.com or call us at +(65) 6742 7354 or WhatsApp +(65) 9618 7217 for any enquiries.
Are there minimum quantity or delivery charges?
However, If you order less than $80, there is a delivery charge; we do need to pay our workers right? 🙂
Do call (+65 6742 7354) or email us at firstname.lastname@example.org for more details.
What is the cut off and delivery timing?
Any orders before 3pm daily will be sent the next day unless processing is required. Usually, your order will reach you within 2 to 3 days. Delivery timing is from 2 – 7pm.
3. Halal Certified products
Do you supply Halal-certified frozen food?
Of course! In fact, we carry only Halal-certified chilled and frozen food products. If you require you can ask us for the halal certificates for the frozen food products that you require. We have Muis halal certification for our cut products from Butcher’s Guide.
Do you have Muis Halal Certification?
Do note that we cannot place the original Halal-certified certificate at our Jalan Masjid shop as our processing plant is at another vicinity. However, you will be able to find the Muis Halal logo on our packaging for processed items.
Are halal meat lousy in quality?
That’s a myth! (You can read our article) Try our Union Station Beef from Australia. It is a award winning beef its on of the top quality and it’s halal. It has been years that people try to misguide others due to business reasons. You are smart you know what I mean. 😛